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FAQs


  • We don't have a size guide as we use multiple suppliers, so sizing is always different. You'll need to call us on: 01733 230 230 to get advice on sizing.


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  • You can find data sheets on the product pages (in the tabs below the product image). If the data sheet you require is not available, please email: sales@broschdirect.com


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  • There are two types of latex, natural and synthetic. Natural latex is the result of sap being collected from a rubber tree (Hevea brasiliensis). The latex is then treated and prepared to enable it to be processed to make natural rubber latex gloves. Natural rubber latex offers flexibility, durability and good resistance to hazardous substances, making it the preferred choice for many who do not suffer with an allergy to the material.


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  • You don't need to be a business to order from us, we welcome customers purchasing for personal/home use and offer discounts and special offers for loyal customers 


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  • You can find data sheets on the product pages (in the tabs below the product image). If you still can't find what you need please email sales@broschdirect.com and our Sales Team will be happy to assist.
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  • The symptoms of a latex allergy differ from person to person and with the severity of the allergy, but common issues that arise include hives, itching, redness immediately and in more severe cases breathlessness. If you spot these issues, seek medical guidance to confirm the allergy and avoid using latex gloves; instead opt for nitrile or synthetic varieties. We stock a wide range of both nitrile gloves and synthetic gloves here on the site to ensure you stay safe and comfortable.


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  • There are three main types of allergy associated with gloves: 1. Contact urticaria – type I This is a systemic allergic reaction to natural rubber latex proteins. Symptoms include hives, rhinitis, conjunctivitis, asthma and in severe cases anaphylaxis and hypotension. 2. Allergic contact dermatitis – type IV This is a hypersensitivity reaction and is normally localised to the skin that has been in contact with the glove. It is generally a reaction to the chemicals used in glove production a...
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  • There are no real differences between Distilled and Purified water other than the process the water went through to reach purification. Distilled water goes through distillation while purified water goes through other processes such as reverse osmosis, ion exchange, Ozonation, sand filtration, etc.


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  • A misconception is Distilled water is best used in equipment such as irons, coffee machines, medical equipment etc because of its lack of minerals. However purified water also contains virtually no minerals so works just as well as distilled water. In the end the answer is really up to you!


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  • Distilled water costs more because of the energy required to boil the water and remove impurities.


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  • They are an excellent alternative to washcloths, which require regular laundering, and are considered to be more hygienic due to their instantly disposable features. We stock hand and face specific wipes for common areas, as well as general wipes for everyday needs. Moist patient wipes ensure those using them feel refreshed and clean afterwards, as well as removing the risk of infection. Wet wipes can also be used in the beauty and childcare industries, to wipe off make up and mess on a day to d...
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  • We make every effort to ensure where possible our products have recyclable packaging. Please check individual products for packaging details. For more information about our environmental credentials, see our Social Compliance  policy .


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  • Please search for the relevant product in our catalogue. Click on the product and if a certificate of conformity is available, it will be available to download in the Downloads tab.


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  • All toilet roll brands will vary when it comes to how many sheets are on a roll. It can vary from around 160 sheets on household luxury toilet roll through to a huge 1150 sheets for bulk-buy and wholesale rolls. The latter tend to be the best value if you are purchasing for a business or a public organisation, such as a hospital or a school.  When buying toilet roll, look for whether it is 1, 2 or 3 ply. This lets you know the thickness and quality of the toilet roll. 2 ply is widely used,...
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  • Toilet roll is generally made from new or virgin paper products, although some are made from recycled materials.  When toilet roll is made from virgin paper, a combination of softwood and hardwood trees are used. The wood is processed and pulped, before being bleached to remove the colour. Water is mixed in to produce paper stock, and this is pressed and dried to make toilet roll. Toilet roll is designed to decompose easily in drainage systems or septic tanks, which is why paper with shor...
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  • Facial tissues are designed to be very easy to use. One tissue is dispensed at a time and can be used in medical and household environments. Facial tissues are often used for general cleaning, nose blowing and a wide range of other uses.

     When using facial tissues, it is recommended to use a dabbing rather than a rubbing motion. Rubbing can cause friction, which irritates and inflames the skin.


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  • Facial tissue should not be flushed down the toilet after use. While it is made of paper, it is not constructed in the same way as toilet tissue. It doesn’t break down as easily in toilet and drainage systems, so can cause a major blockage if flushed. Facial wipes should also never be flushed, as they are even more difficult to break down. Facial tissues and wipes should always be disposed of hygienically in an appropriate bin. They should not be recycled as the tissue is likely to be contamina...
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  • Facial tissues are usually made from paper. The manufacturing process uses the lowest basis weight tissue paper, which is formed from pulp. The surface of facial tissue is often made smoother through a process known as calendering, where hard pressure rollers are run along the surface of the tissue to smooth the fibres.  Tissue paper is designed to be soft, strong and absorbent. It usually consists of 2 or 3 ply, and it may be treated with lotion, softener or fragrance depending on the typ...
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  • Although it depends on the brand and type you buy, most kitchen roll products are not completely lint free. However, some types of kitchen roll are very low linting, which means they produce less lint than other types of cleaning wipes or tissue.  Many cloths leave tiny particles of fabric or material behind, also known as lint. This can make surfaces such as windows and worktops appear ‘dusty’. The less lint a cleaning cloth produces, the clearer and shinier the surface will be when you’v...
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  • Kitchen roll is generally compostable, which means that it will break down reasonably quickly on a compost pile or bin.  It does depend on what the kitchen roll has been used for, as certain substances won’t break down in the compost. For example, you shouldn’t put kitchen roll in the compost if it has been used for oil spills or pet waste. A few small stains should be ok, as the kitchen roll will break down before it becomes a problem, but completely saturated roll should be placed in the...
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  • Latex glove allergies are becoming more common, with millions of sufferers in the UK alone. Latex allergy is caused by some of the proteins found in the latex. These proteins are also found in other plants and are comparable to those found in some common foods (for instance avocado, banana, chestnut, kiwi, strawberries, grapes, cherries, tomatoes, potatoes, apples). So, if you are allergic to any of these, there’s a chance you could also have a latex allergy. As part of an employer's duty...
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  • Each individiual product has it's own recycling instructions. Please refer to product packaging. We are a BS EN ISO 14001:2015 registered company, information on our Environmental Impact  policy can be found here.


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  • COSHH data can be found under the Downloads tab on the product page.


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  • Please contact our sales team via email, telephone or live chat for information.


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  • Payment failure will occur if you have entered your card details incorrectly, lost internet connection or your bank has rejected your payment. If the problem continues to occur please contact our sales team on 01733 230 230 or use our Live chat function.


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  • The ‘SIGN IN’ button is found just to the right of the search bar at the top of the page. Once you have clicked the link you will be taken to the Customer Login page. Enter your email address and password and click ‘LOG IN’.


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  • There are two ways you can add products to your basket:

    1. You can add products to your basket on the product page via the ‘ADD TO CART’ button.
    2. Or alternatively, we have introduced an ‘ADD TO CART’ button on the category product listing page where you can easily add directly to basket at the click of a button, a pop up will appear that will allow you to make your selection and then you can add to basket.


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  • If you would like to register an account with us, you can do this by clicking on the ‘REGISTER’ button found to the right of the search bar at the top of the page. Alternatively you can also create an account during the checkout process, either prior to checking out or after you have completed your purchase as a guest. To register a new account, you will be taken to the Create New Customer Account page where you will need to complete a 3-stage form consisting...
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  • You can search for products using the search bar located at the top of the website. Our new smart search bar allows you to search using product code, product title or keywords and will suggest products for you as you type without the need for you to click and view a page of search results, saving you time.

    Products can also be located in their categories using the site navigation mega menu.


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  • If you would prefer to shop by category, you can navigate to them using one of the 8 categories featured on our navigation bar at the top of the page. Simply click the category or sub-category you require, and it will take you to the category page. Here you will be able to filter products using the new filter function we have introduced. You will find this in the grey bar located just under the category page text. You can filter by subcategory, price, colour and star rating. We have also introd...
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  • You can now view prices with or without VAT included by the switch of a button. To turn Inc. VAT on or off simply click the option in the very top right-hand corner. Prices are displayed Ex. VAT as default.


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  • Prices can be changed from sterling to euro by selecting the correct option in the top right-hand corner. Prices are displayed in sterling as default. When you checkout, payments are taken in sterling and shown in sterling in your account and on your invoices.


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  • Your shopping basket can be viewed by clicking on the shopping cart icon at the top of the page. Next to this icon you will also find the total cost of products in your basket and a number displayed in an orange circle will tell you how many items are currently in your basket. When you click the shopping cart icon a drop down will appear displaying your products. From here you can use this space to a edit the quantity of items, remove items by clicking the rubbish bin icon and proceed to checko...
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  • Once happy with your order basket you will proceed to checkout using the ‘CHECKOUT’ button found in the shopping basket. If not already logged into your account you will be given the option to log in, register if you don’t already have an account or check out as a guest. Once logged in the checkout process is divided into two steps: Step 1 – Shipping If you haven’t previously created an account, you will be asked to enter your details and shipping address. Once done click ‘NEXT’ and you will ...
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  • An EORI number is an Economic Operator Registration and Identification number. This is only required for our Northern Ireland customers (from 1 January 2021) that are purchasing commercial goods from us (shipping from the UK to NI) to the value of more than £140. The number is used by customs authorities when exchanging information between themselves and government departments and agencies. If you are purchasing products from us for commercial use you will be required to supply your EORI no. in...
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  • Unfortunately this means you have exceeded your credit limit or the item/s value in your basket has exceeded your available credit. You will therefore need to remove some items from your basket to reduce the value to less than your available credit and/ or you will need to settle the outstanding balance on your account.
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  • VAT/Tax exemption or reduced rate tax is available on some government selected products if you are a registered charity or registered disabled. In order to benefit from tax exemption on our website you must be a Brosch account holder. In the admin section of your online account under Account information is some information about Tax Exemption and where you can upload your tax exemption certificate. When you upload your certificate, our administrators will review your exemption status and if it ...
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  • If you have an exsisting account with us and you would like additional logins for other users to order against your account, you can contact our Customer Services Team who will be able to set these additional users up for you.


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