To ensure that vital supplies reach those who need them we have placed temporary purchasing restriction on the website.
Global PPE supplies are still strained, therefore we continue to use product restrictions on a few products.
We would like to thank our customers for your continued support during this difficult time, especially as we continue to experience issues with the supply of disposable gloves and PPE products.
Unfortunately, the consistent increased demand in glove (and PPE) products endures. There are many factors contributing to this, but essentially there is still not enough production output to meet the increased global demand and therefore the supply (and cost) of gloves, and other PPE products remains a global challenge.
Please see below the answers to your frequently asked questions.
Can I Order Disposable Gloves & PPE?
Due to low stock levels and ongoing supply issues, some of our Disposable Gloves and PPE products are classified as ‘Restricted Products’, meaning that we are currently only able to supply these to our current Care and Front Line Healthcare customers. We are constantly reviewing our stock levels and as soon as our stock position improves, products will be taken off restrictions and will made be available to our wider customer base. We have already removed some restrictions on several of our products.
What are restricted products and why are they restricted?
We are temporarily restricting certain products so they can be reserved for our Current Care and Front-Line Healthcare customers. These are products where our stock levels are low, and they are vital in the Healthcare and Care sectors. As these products are in short supply, we feel we have the moral duty to ensure that they reach the sectors most in need of them. We are constantly reviewing our stock levels and so rest assured that as soon as our stock position improves on the lines affected, these products will be taken off restriction and will be available to our wider customer base.
Our stock of certain products which are being used on the Front Line in the fight against Coronavirus are extremely low, with supply from our suppliers extremely limited due to the unprecedented global demand which they are facing. While we are working our hardest to ensure continuity of supply of these products, for the time being we are having to prioritise the limited stock we have for current Care and Front-Line Healthcare customers.
Restricted products are clearly marked on our website by the ‘Restricted Product’ logo, this will also be stated within the product descriptions. Customers that we are classifying as ‘Current Customers’ are existing regular customers with accounts who have placed orders with us since October 2019.
Customers that we are classifying as ‘Care and Front-Line Healthcare Customers’ include:
- Care / Nursing Homes / Domiciliary & Home Care Agencies / Hospices
- Hospitals & GP Surgeries
- Funeral Directors
Customers who fall into this classification of being a ‘Current Care and Front Line Healthcare Customer’ will be / have been contacted by our sales team to notify them, and their online ordering account will have access to order these restricted product lines.
We fully appreciate that this restriction may not be popular with some of our existing loyal customers that do not fall into this classification, however we feel that we have the moral duty to ensure that while supplies of certain products are limited, that we do our upmost to ensure that they reach the sectors most in need of them.
We are constantly reviewing our stock levels and so rest assured that as soon as our stock position improves on the lines affected, they will be taken off restriction and will be available to our wider Current Customer base.
Be sure to keep checking our website as we are regularly updating the status of products.
Thank you for your support and understanding during this challenging time.
Why are some products being rationed?
Due to limited stocks and supply delays on certain product lines, we have had to implement a rationing system thus limiting quantities customers can purchase, this is to preserve stock and to be fair to all of our customers at a time of limited supply. If customers attempt to order over the rationed amount, an alert will pop up advising what maximum order quantity is and you will be unable to add the item to your basket until your order quantity has been decreased to below rationed amount. As our stock situation improves or worsens, affected product lines will be removed or added to the rationing system.
Are your delivery lead times longer than normal?
For the vast majority of our customers delivery times have returned to normal, “next day delivery if you order by 3pm”. On the odd occasion there may be small delays and we apologise for any inconvenience caused.
Why are prices increasing?
Eight months after the Coronavirus pandemic’s unwanted arrival it continues to generate an unprecedented demand for medical consumables and associated products worldwide. Unfortunately, this consistent increased demand, coupled with a shortage of raw materials and limited production capacity is causing manufacturers to increase their prices. Our focus is securing a consistent supply of stock for our customers, and therefore having to accept these increased prices.
We know that price increases are never welcome and cause disruption to our customers, so we only request them when completely necessary. Rest assured that as soon as prices start coming down, we will pass these decreases onto our customers. We have already reduced pricing with hand sanitisers, masks and aprons for example, where supply has improved, and costs decreased.