Unfortunately we are experiencing delivery delays due to staff shortages caused by a rise in Covid cases, and a high volume of orders being received over the Christmas period.  This may impact delivery times for the next 7 to 10 days. We are confident that normal services will resume shortly, and we will notify you as soon as the situation improves.  Thank you for your patience and understanding.

News

6th December 2021

It's that time of year again & Brosch Direct are spreading some festive cheer with our "Big Christmas Giveaway" campaign!  

     

For the next two weeks you have the chance of winning one of 12 fantastic prizes. Simply place an order online or over the phone of £100+ (ex VAT)* between Monday 6th December and Sunday 19th December and you will automatically be entered into our Prize Draw for your chance to win an amazing prize.

WIN one of 12 Fantastic Prizes!

£100 Harrods
Gift Card

£100 Fortnum & Mason Gift Card

£100 Selfridges
Gift Card

£100 M&S
Gift Card

£100 Love2Shop
Gift Card

£100 Restaurant Choice Gift Card

£100 Amazon
Gift Card

£100 BuyaGift
Gift Card

£50 Hotel Chocolat Gift Card

£50 Great British Pub Gift Card

£50 Uber Eats
Gift Card

£50 Just Eat
Gift Card

*To enter the prize draw, participants must place an order over £100 excluding VAT between 00:01 GMT 6th December 2021 and 23:59 GMT 19th December 2021. The winners will be the first 12 entries drawn at random on Monday 20th December 2021 and only the winners will be notified by phone. The judges’ decision is final and no correspondence will be entered in to. The prize is subject to availability and change and may vary slightly from the picture shown. Prizes cannot be swapped or exchanged for cash. Entry into the draw will be deemed to constitute acceptance of these terms and conditions. See full terms and conditions here.


1st December 2021

With Christmas fast approaching, we want to help you with your festive forecasts. Please note these key dates to assist with your Christmas planning.

Need your order before Christmas?
Order before 12pm on Wednesday 22nd December 2021*

Need your order before the New Year?
Order before 12pm on Wednesday 29th December 2021*

Monday 20th December 2021: 9am - 5.30pm / Normal Deliveries
Tuesday 21st December 2021: 9am - 5.30pm / Normal Deliveries
Wednesday 22nd December 2021: 9am - 5.30pm* / Normal Deliveries
Thursday 23rd December 2021: 9am - 5.30pm / Normal Deliveries
Friday 24th December 2021: 9am - 1pm / Normal Deliveries
Saturday 25th - Tuesday 28th December 2021: Closed
Wednesday 29th December 2021: 8am - 1pm* / Normal Deliveries
Thursday 30th December 2021: 8am - 1pm / Normal Deliveries
Friday 31st December 2021 - Monday 3rd January 2022: Closed

Normal hours will resume on Tuesday 4th January 2022

*Orders placed after the stated dates/times may still be delivered before the mentioned dates, however this cannot be guaranteed.


1st Nov 2021

Market Challenges November 2021

As a business, like many others, we are experiencing disruption to our supply chains and cost increases from our suppliers due to the challenges that COVID-19 continues to present globally. We acknowledge that these are difficult times, and we want to ensure that we keep you, our valued customer up to date with the challenges that we and our suppliers are currently facing.

Energy
Rising energy costs impact our entire supply chain to varying degrees, depending on the product. Products that require higher energy consumption to produce are worst affected, thus paper producers for example have been severely impacted. Increased energy costs result in products costing more to produce.

Raw Materials
Demand and supply of raw materials globally have fluctuated considerably over the last 12 months. As global industry starts to recover following the pandemic, we are seeing raw material costs increase, with demand outstripping supply

Labour
Industries within the UK are now competing for a far smaller pool of workers. We continue to see workers in vital sectors such as manufacturing, warehousing and logistics move to those sectors that can provide higher wages. This has resulted in a labour shortage which is impacting production and delivery, whilst also resulting in employers having to increase wages by up to 20% to retain and recruit staff. This in turn increases production costs and lead times.

Transport & Freight
Globally, ocean freight costs are at an all-time high. Haulers have reduced the speed of their ships causing increased shipping times and shortages in containers and capacity into the UK. Freight costs have increased by up to 500% in the last 12 months. This has a direct impact on the cost of products arriving in the UK and is creating delays in receiving deliveries, which we envisage will continue up to Christmas.

Within the UK, all industries are being affected by the shortage of HGV drivers, which has been widely reported in the press. Actions are being taken by companies to address this, such as increasing wages and offering signing on bonuses. Despite these measures, we are still seeing longer lead times from UK suppliers.

All of this is resulting in longer delivery lead times and cost increases, which we unfortunately have to pass onto our customers. As a business we are doing our utmost to limit the impact to our customers, and we will continue to do so. Any changes in these circumstances will be communicated to you as soon as we are able to.

We would like to take this opportunity to thank you for your continued support and understanding.


25th March 2021

Need your order before Easter?

Order before 11am on Tuesday 30th March 2021 for guaranteed Easter Delivery.
 
Monday 29th March 2021: 9am - 5.30pm / Normal Deliveries
Tuesday 30th March 2021: 9am - 5.30pm / Normal Deliveries
Wednesday 31st March 2021: 9am - 5.30pm / Normal Deliveries
Thursday 1st April 2021: Closed for Stocktake
Friday 2nd April 2021: Closed
Saturday 3rd April 2021: Closed
Sunday 4th April 2021: Closed
Monday 5th April 2021: Closed
 
Normal hours will resume on Tuesday 6th April 2021

1st October 2020

Coronavirus Update

To ensure that vital supplies reach those who need them we have placed temporary purchasing restriction on the website.


Global PPE supplies are still strained, therefore we continue to use product restrictions on a few products.


We would like to thank our customers for your continued support during this difficult time, especially as we continue to experience issues with the supply of disposable gloves and PPE products.

Unfortunately, the consistent increased demand in glove (and PPE) products endures. There are many factors contributing to this, but essentially there is still not enough production output to meet the increased global demand and therefore the supply (and cost) of gloves, and other PPE products remains a global challenge.

Please see below the answers to your frequently asked questions.

Can I Order Disposable Gloves & PPE?
Due to low stock levels and ongoing supply issues, some of our Disposable Gloves and PPE products are classified as ‘Restricted Products’, meaning that we are currently only able to supply these to our current Care and Front Line Healthcare customers. We are constantly reviewing our stock levels and as soon as our stock position improves, products will be taken off restrictions and will made be available to our wider customer base. We have already removed some restrictions on several of our products.


What are restricted products and why are they restricted?
We are temporarily restricting certain products so they can be reserved for our Current Care and Front-Line Healthcare customers. These are products where our stock levels are low, and they are vital in the Healthcare and Care sectors. As these products are in short supply, we feel we have the moral duty to ensure that they reach the sectors most in need of them. We are constantly reviewing our stock levels and so rest assured that as soon as our stock position improves on the lines affected, these products will be taken off restriction and will be available to our wider customer base.

 

Our stock of certain products which are being used on the Front Line in the fight against Coronavirus are extremely low, with supply from our suppliers extremely limited due to the unprecedented global demand which they are facing. While we are working our hardest to ensure continuity of supply of these products, for the time being we are having to prioritise the limited stock we have for current Care and Front-Line Healthcare customers.
 
Restricted products are clearly marked on our website by the ‘Restricted Product’ logo, this will also be stated within the product descriptions. Customers that we are classifying as ‘Current Customers’ are existing regular customers with accounts who have placed orders with us since October 2019.
 
Customers that we are classifying as ‘Care and Front-Line Healthcare Customers’ include:
 
  • Care / Nursing Homes / Domiciliary & Home Care Agencies / Hospices
  • Hospitals & GP Surgeries
  • Funeral Directors 
Customers who fall into this classification of being a ‘Current Care and Front Line Healthcare Customer’ will be / have been contacted by our sales team to notify them, and their online ordering account will have access to order these restricted product lines.
 
We fully appreciate that this restriction may not be popular with some of our existing loyal customers that do not fall into this classification, however we feel that we have the moral duty to ensure that while supplies of certain products are limited, that we do our upmost to ensure that they reach the sectors most in need of them.
 
We are constantly reviewing our stock levels and so rest assured that as soon as our stock position improves on the lines affected, they will be taken off restriction and will be available to our wider Current Customer base.
 
Be sure to keep checking our website as we are regularly updating the status of products.
 
Thank you for your support and understanding during this challenging time.



Why are some products being rationed?
Due to limited stocks and supply delays on certain product lines, we have had to implement a rationing system thus limiting quantities customers can purchase, this is to preserve stock and to be fair to all of our customers at a time of limited supply. If customers attempt to order over the rationed amount, an alert will pop up advising what maximum order quantity is and you will be unable to add the item to your basket until your order quantity has been decreased to below rationed amount. As our stock situation improves or worsens, affected product lines will be removed or added to the rationing system.

Are your delivery lead times longer than normal?
For the vast majority of our customers delivery times have returned to normal, “next day delivery if you order by 3pm”. On the odd occasion there may be small delays and we apologise for any inconvenience caused.

Why are prices increasing?
Eight months after the Coronavirus pandemic’s unwanted arrival it continues to generate an unprecedented demand for medical consumables and associated products worldwide. Unfortunately, this consistent increased demand, coupled with a shortage of raw materials and limited production capacity is causing manufacturers to increase their prices. Our focus is securing a consistent supply of stock for our customers, and therefore having to accept these increased prices.

We know that price increases are never welcome and cause disruption to our customers, so we only request them when completely necessary. Rest assured that as soon as prices start coming down, we will pass these decreases onto our customers. We have already reduced pricing with hand sanitisers, masks and aprons for example, where supply has improved, and costs decreased.

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