FAQs

Where is my order?
If your order has been dispatched, you should receive an email from FedEx directly with an order tracking link. Follow the link to track your delivery. If you have not received an email from FedEx, please contact customer service at: customerservices@broschdirect.com.  For more info please refer to the FedEx website: https://www.fedex.com/en-gb/home.html

I still haven’t received my entire order, when will the rest be with me?
If you have not yet received your entire order, please email: customerservices@broschdirect.com, or call customer services and select option 3: 01733 230 230.

I can’t find the product I usually order, how can I check if there is stock or a replacement? 
Please try our Live Chat service or call or email our sales team at: sales@broschdirect.com who will be happy to check if we have stock of your product. If we don't have your requested item we can discuss other options.

How do I arrange a return?
Please speak with one of our customer service advisors by calling: 01733 230 230, who will start the process for you. To find out more about our returns policy please refer to our website: https://www.broschdirect.com/returns-policy

Where do you deliver to?
Please refer to our website: https://www.broschdirect.com/delivery-information for delivery locations.

Are there are any discount codes available?
Discounts are often available through our promotional marketing emails, please sign up here (add newsletter link).

If I order in bulk or wholesale do discounts apply?
We offer a tailored quotation based on bulk orders. Our sales representatives will discuss this with you.

I’ve forgotten my account details
Please contact the sales team by email:
sales@broschdirect.com or use our Live chat.

I already have an account with Brosch Direct but have not ordered online before, how do I do this?
Please register your account online and click “Yes” when asked, “Do you already have an account with us, but are not registered online?”. Enter your account number this will then automatically link your account for online purchases.

I already have a credit facility on my account, however it is disabled online. What do I need to do?

Please email accounts at: creditcontrol@broschdirect.com to transfer your online credit.

I have missing items from my order?
If you find that there are missing items from your order, please contact one of our customer service advisors at:
customerservices@broschdirect.com, who will assist you.

I am VAT exempt; can I place an order that excludes VAT?

If you would like to use our VAT exempt facility, you need to contact our credit control department to apply before the VAT can be removed.
creditcontrol@broschdirect.com

How can I get a copy invoice?
To view and download previous orders simply go to the website, login and go to “Your account” and then “order” history. Here you will see all historical orders. You can also download or print your orders. Alternatively, you can contact: creditcontrol@broschdirect.com for a copy.

Can you advise on clothing sizes or do you have a size guide?

We don't have a size guide as we use multiple suppliers, so sizing is always different. You'll need to call us on: 01733 230 230 to get advice on sizing.

What is the delivery cost for extra bulky or hazardous products?
There are no additional charges for extra bulky or hazardous products. All information regarding delivery costs for bulky or hazardous products can be found on our website:
https://www.broschdirect.com/delivery-information

Can you send me Product Data Sheets/COSHH sheets?
You can find data sheets on the product pages (in the tabs below the product image). If you still can't find them, please email: sales@broschdirect.com

I am part of a group that has contracted prices, how do I access my portal?
Simply register as a new customer and state your group portal code in the box provided, this will have been supplied previously by your head office. Alternatively call us on: 01733 230 230 or email: nationalaccountsales@broschdirect.com.
BSI Quality Management

Brosch Direct | South Fen Road | Bourne | Lincolnshire | PE10 0DN | Tel: 01733 230 230 | Fax: 01733 230 333 |
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