Frequently Asked Questions

Unfortunately this means you have exceeded your credit limit or the item/s value in your basket has exceeded your available credit. You will therefore need to remove some items from your basket to reduce the value to less than your available credit and/ or you will need to settle the outstanding balance on your account.
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<p>Please contact our sales team via email, telephone or live chat so that we can rectify your issue.</p>
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<p>Please contact our sales team via email, telephone or live chat for further information.</p>
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Unfortunately we are unable to cancel any orders once they have be placed online. For account holders we have an easy to use Returns Portal that you can access via your account where you can submit your return. For guest customers and customers who have ordered via phone or email, you can access/download an online Return form which can be found  Here For more information please see our Delivery and Returns policy Here      ...
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<p>There are two ways you can add products to your basket:</p> <ol> <li>You can add products to your basket on the product page via the ‘ADD TO CART’ button.</li> <li> <p>Or alternatively, we have introduced an ‘ADD TO CART’ button on the category product listing page where you can easily add directly to basket at the click of a button, a pop up will appear that will allow you to make your selection and then you can add to basket.</p> </li> </ol>
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<p>You can search for products using the search bar located at the top of the website. Our new smart search bar allows you to search using product code, product title or keywords and will suggest products for you as you type without the need for you to click and view a page of search results, saving you time.</p> <p>Products can also be located in their categories using the site navigation mega menu.</p>
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If you would prefer to shop by category, you can navigate to them using one of the 8 categories featured on our navigation bar at the top of the page. Simply click the category or sub-category you require, and it will take you to the category page. Here you will be able to filter products using the new filter function we have introduced. You will find this in the grey bar located just under the category page text. You can filter by subcategory, price, colour and star rating. We have also introd...
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<p>You can now view prices with or without VAT included by the switch of a button. To turn Inc. VAT on or off simply click the option in the very top right-hand corner. Prices are displayed Ex. VAT as default.</p>
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Your shopping basket can be viewed by clicking on the shopping cart icon at the top of the page. Next to this icon you will also find the total cost of products in your basket and a number displayed in an orange circle will tell you how many items are currently in your basket. When you click the shopping cart icon a drop down will appear displaying your products. From here you can use this space to a edit the quantity of items, remove items by clicking the rubbish bin icon and proceed to checko...
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Once happy with your order basket you will proceed to checkout using the ‘CHECKOUT’ button found in the shopping basket. If not already logged into your account you will be given the option to log in, register if you don’t already have an account or check out as a guest. Once logged in the checkout process is divided into two steps: Step 1 – Shipping If you haven’t previously created an account, you will be asked to enter your details and shipping address. Once done click ‘NEXT’ and you will ...
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<p>If you are a Business Plus customer or a registered company, you are eligible to request a credit account if you have previosuly registered on the website and have made at least one purchase by PayPal, credit or debit card.</p>
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<p style="text-align: left;">If you order in full case quantities you SAVE!</p> <p style="text-align: left;">If you split cases, the cost per item does not include the Bulk Buy saving.</p> <p style="text-align: left;">For example<br>1 Box of Gloves=£4.99 per box<br>1 Case of Gloves (10 Boxes) = £4.79 per box<br>If you order 15 boxes you will receive 10 boxes at £4.79 and 5 boxes at £4.99.<br>Your basket will display the average price you pay per box = £4.86</p>
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<div>Due to the UK leaving the European Union we are currently unable to deliver to the Republic of Ireland.</div>
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An EORI number is an Economic Operator Registration and Identification number. This is only required for our Northern Ireland customers (from 1 January 2021) that are purchasing commercial goods from us (shipping from the UK to NI) to the value of more than £140. The number is used by customs authorities when exchanging information between themselves and government departments and agencies. If you are purchasing products from us for commercial use you will be required to supply your EORI no. in...
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<p>Payment failure will occur if you have entered your card details incorrectly, lost internet connection or your bank has rejected your payment. If the problem continues to occur please contact our sales team on 01733 230 230 or use our Live chat function.</p>
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<p>Payments made to settle your credit account balance can take up to 24 hours to show in your online account. You will not be able to make a purchase using your account credit until your online account has updated. </p>
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VAT/Tax exemption or reduced rate tax is available on some government selected products if you are a registered charity or registered disabled. In order to benefit from tax exemption on our website you must be a Brosch account holder. In the admin section of your online account under Account information is some information about Tax Exemption and where you can upload your tax exemption certificate. When you upload your certificate, our administrators will review your exemption status and if it ...
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<p>If you have an exsisting account with us and you would like additional logins for other users to order against your account, you can contact our Customer Services Team who will be able to set these additional users up for you.</p>
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<p>If you have an online account that you have not used for 6 months then it will be deleted anf you will need to create a new account to order.</p>
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<p>We accept online payment by Paypal, Debit or credit card, if you wish to apply for a credit account you can do so by contacting our Finance Team.</p> <p>Credit account invoices will need to be settled by BACS- contact credit control for bank details.</p> <p>From 31 october 2022 we will no longer accept payment by cheque.</p>
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<p>These are only available in the dispenser packs of 100.</p> <p>We do have the SA-A14W/R which are Premium Longer Length Aprons on a Roll 27” x 46” – White however, these do not have an extra-long tie.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
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Items added to your basket will stay in your basket for 30 days unless you checkout
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Hello, Info below for you: GTIN = 5060171913085
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<p>This 5L product does not come with a dispensing pump, but there is a pump that can be bought on the website ideal for the Anigene 5L. The code is CD6151 </p>
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<p>Our live chat is available during our office hours. Outside of these hours you can leave a message using our live chat form and a customer service agent will contact you.</p>
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<p>This product can be used as an odour neutraliser and deodoriser with a bactericidal effect. It will eliminate offensive malodours including urine, vomit, smoke, perspiration, rancid food and pet odours, with the added benefit of killing a range of bacteria.</p>
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<p>For outstanding order enquires please contact our Brosch Direct Customer Servive team who will be able to assist.</p>
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<p>Currently we do not ship intenationally please see our <a href="https://www.broschdirect.com/delivery-and-returns">Delivery and Returns page</a> for details of our standard delivery locations.</p> <p>Our Sales team can help if your delivery requirement is not covered. Please contact them on 01733 230 230.</p>
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If your order has been dispatched, you should receive an email from FedEx directly with an order tracking link. Follow the link to track your delivery. If you have not received an email from FedEx, please contact customer service at: customerservices@broschdirect.com.  For more info please refer to the FedEx website: https://www.fedex.com/en-gb/home.html...
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<p>If you have not yet received your entire order, please email: <a class="textEditor-link" href="mailto:customerservices@broschdirect.com" target="_blank" rel="nofollow noopener noreferrer" data-is-link="mailto:customerservices@broschdirect.com">customerservices@broschdirect.com</a>, or call customer services and select option 3: 01733 230 230. </p>
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The product page will show if a product is in stock or, if you are a credit account customer, whether the product is avalable to purchase on back order. For products that are not in stock and an alternative product is available it will be displayed  under alternative products. For any other stock or product related questions, please try our Live Chat service or call or email our sales team at: sales@broschdirect.com who will be happy to help. If we don't have your ...
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<p>Discounts are often available through our promotional marketing emails, please sign up here [add newsletter link]</p>
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<p>Please register your account online and click “Yes” when asked, “Do you already have an account with us, but are not registered online?”. Enter your account number this will then automatically link your account for online purchases.</p>
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In order to benefit from tax exemption on our website you must be a Brosch account holder. Please contact credit control   creditcontrol@broschdirect.com  who will email you a Tax Exempt form. Once completed and returned to our Credit Control Department our administrators will review your exemption status and if it satisfies the criteria, will mark your account as Tax Exempt (for relevant products). If your certificate is not accepted, you will be notified by email and will be charged Tax at th...
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To view and download previous orders simply go to the website, login and go to “Your account” and then “order” history. Here you will see all historical orders. You can also download or print your orders. If you have ordered over the telephone or via email, you can contact: creditcontrol@broschdirect.com for a copy....
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<p>We don't have a size guide as we use multiple suppliers, so sizing is always different. You'll need to call us on: 01733 230 230 to get advice on sizing.</p>
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<p>You don't need to be a business to order from us, we welcome customers purchasing for personal/home use and offer discounts and special offers for loyal customers </p>
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<p>Bulk ordering is available on the website on some of our range. We also offer a tailored quotation based on bulk orders. Please contact our sales team via Live Chat or by emailing sales@broschdirect.com to discuss further. </p>
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<p>If you find that there are missing items from your order, please contact one of our customer service advisors at: <a class="textEditor-link" href="mailto:customerservices@broschdirect.com" target="_blank" rel="nofollow noopener noreferrer" data-is-link="mailto:customerservices@broschdirect.com">customerservices@broschdirect.com</a>, who will assist you. You can also connect to customer services with our live chat tool.</p>
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<p>We aim to dispatch all orders for ‘In Stock’ products by 3pm the same working day for delivery the next working day, excluding Northern Ireland, Ireland and remote areas of the UK.</p> <p>For more information please see our Delivery and Returns policy <a href="https://www.broschdirect.com/delivery-and-returns">Here</a></p>
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<p>You can request free samples from us by either calling the Sales team on <a href="tel:01733 230 230">01733 230 230</a>  or submitting your request online with our Samples Request form [<a href="https://www.broschdirect.com/sample-request">Here</a>]. Samples are subject to availability.</p>
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<p>If you find that there are missing items from your order, please contact one of our customer service advisors at: <a class="textEditor-link" href="mailto:customerservices@broschdirect.com" target="_blank" rel="nofollow noopener noreferrer" data-is-link="mailto:customerservices@broschdirect.com">customerservices@broschdirect.com</a>, who will assist you. </p>
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<p>If you're in a hurry you can place an order as a guest user. If you'd like to open an account, please register for an account on the website [<a href="https://www.broschdirect.com/customer/account/create/">Here</a>]. It only takes a couple of minutes and you can shop striaght away. If you subscribe to us, you will also receive information on discounts and promotions!</p>
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<p>Our website shows the most common case/pack sizes for your convenience. We're always happy to discuss bulk prices for large orders, please contact our Sales Team on 01733 230 230 or email sales@broschdirect.com </p>
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<p>The government guidelines around VAT are as follows. Certain products are VAT exempt and this is factored into the price shown on the website. More information can be found here <a href="https://www.gov.uk/guidance/vat-exemption-and-partial-exemption">https://www.gov.uk/guidance/vat-exemption-and-partial-exemption</a></p> <p>Registered charities are exempt from paying VAT and are obliged to complete a declaration when setting up their online account with us.</p>
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Northern Ireland: Up to 10 Working Day Delivery Service - Free on all orders over £125 (excl VAT) A delivery rate of £14.95 will be applied to orders under £125.00 for delivery to a Northern Ireland address.
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<p>Each individiual product has it's own recycling instructions. Please refer to product packaging. We are a BS EN ISO 14001:2015 registered company, information on our Environmental Impact  policy can be found <a href="https://brosch.devsite.cc/pub/media/productattach/e/n/environmental_policy.pdf">here</a>.</p>
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<p>Yes we now accept Paypal Payments online.</p>
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<p>Yes we sell to end users and businesses. The toggle button in the top right corner will allow you to see prices including or excluding VAT.</p>
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<p>Please contact our Customer Services Team </p>
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<div>For account holders we have an easy to use Returns Portal that you can access via your account where you can submit your return. For guest customers and customers who have ordered via phone or email, you can access/download an online Return form which can be found Here. For full details on our returns policy please click <a href="https://www.broschdirect.com/delivery-and-returns">Here</a> for more information.</div>
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<p>Please contact our sales team via email, telephone or live chat so that we can rectify your issue.</p>
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<p>Please contact our sales team via email, telephone or live chat for more information.</p>
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<p>Please contact our sales team via email, telephone or live chat for information.</p>
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