FAQs
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<p>£5.50 for all order below £200 ex VAT. Delivery is 3 -7 Working Days.</p>
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<p>Using the multi shipping address option:</p> <p>Customers can view and select from up to 6 different delivery addresses on their account page at point of checkout. If a customer has more than 6 addressees stored, then the CHANGE ADDRESS option at the bottom of your current Shipping Address can be selected and this will bring up a new window. Here you will find all your stored shipping addresses and can use the SEARCH or SCROLL BAR to find the required address, then just click SHIP HERE.</p>
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An EORI number is an Economic Operator Registration and Identification number. This is only required for our Northern Ireland customers (from 1 January 2021) that are purchasing commercial goods from us (shipping from the UK to NI) to the value of more than £140. The number is used by customs authorities when exchanging information between themselves and government departments and agencies. If you are purchasing products from us for commercial use you will be required to supply your EORI no. in...
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<p>Please contact our sales team via email, telephone or live chat so that we can rectify your issue.</p>
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<p>If you spend £75.00 (excl. VAT) your order will be delivered free of charge. For more information plaese see our Delivery and Returns policy <a href="https://www.broschdirect.com/delivery-and-returns">Here</a>.</p>
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<p>Please contact our sales team via email, telephone or live chat so that we can rectify your issue.</p>
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<div>For account holders we have an easy to use Returns Portal that you can access via your account where you can submit your return. For guest customers and customers who have ordered via phone or email, you can access/download an online Return form which can be found Here. For full details on our returns policy please click <a href="https://www.broschdirect.com/delivery-and-returns">Here</a> for more information.</div>
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<p>Please contact our Customer Services Team </p>
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£5.50 for all order below £100 ex VAT. Next Working Day.
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<p>£5.50 for all order below £100 ex VAT. Delivery is 3 -5 Working Days.</p>
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£5.50 for all order below £100 ex VAT. Delivery is 3 -7 Working Days.
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If your order has been dispatched, you should receive an email from FedEx directly with an order tracking link. Follow the link to track your delivery. If you have not received an email from FedEx, please contact customer service at: customerservices@broschdirect.com. For more info please refer to the FedEx website: https://www.fedex.com/en-gb/home.html...
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<p>£5.50 for all order below £300 ex VAT. Delivery is 1 -3 Working Days.</p>
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<p>Brosch Direct currently only deliver to the United Kingdom.</p>
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Northern Ireland: Up to 10 Working Day Delivery Service - Free on all orders over £125 (excl VAT) A delivery rate of £14.95 will be applied to orders under £125.00 for delivery to a Northern Ireland address.
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<p>Currently we do not ship intenationally please see our <a href="https://www.broschdirect.com/delivery-and-returns">Delivery and Returns page</a> for details of our standard delivery locations.</p> <p>Our Sales team can help if your delivery requirement is not covered. Please contact them on 01733 230 230.</p>
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<p>We aim to dispatch all orders for ‘In Stock’ products by 3pm the same working day for delivery the next working day, excluding Northern Ireland, Ireland and remote areas of the UK.</p> <p>For more information please see our Delivery and Returns policy <a href="https://www.broschdirect.com/delivery-and-returns">Here</a></p>
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There are no additional charges for extra bulky or hazardous products. All information regarding delivery costs for bulky or hazardous products can be found on our website under our Delivery and Returns Policy.
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<p>If you find that there are missing items from your order, please contact one of our customer service advisors at: <a class="textEditor-link" href="mailto:customerservices@broschdirect.com" target="_blank" rel="nofollow noopener noreferrer" data-is-link="mailto:customerservices@broschdirect.com">customerservices@broschdirect.com</a>, who will assist you. You can also connect to customer services with our live chat tool.</p>
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<div>We are delighted to serve individuals buying for personal use as well as small businesses, individual carers and large healthcare organisations.</div> <div>Information regarding delivery costs can be found on our website: <a class="textEditor-link" href="https://www.broschdirect.com/delivery-information" target="_blank" rel="nofollow noopener noreferrer" data-is-link="https://www.broschdirect.com/delivery-information">https://www.broschdirect.com/delivery-information</a> </div>
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<p>Please refer to our <a href="/delivery-and-returns">Delivery & Returns</a> page for information about our delivery locations and rates.</p>
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<p>If you have not yet received your entire order, please email: <a class="textEditor-link" href="mailto:customerservices@broschdirect.com" target="_blank" rel="nofollow noopener noreferrer" data-is-link="mailto:customerservices@broschdirect.com">customerservices@broschdirect.com</a>, or call customer services and select option 3: 01733 230 230. </p>
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