Delivery Information

We aim to ship all orders for ‘In-Stock’* products placed by 3pm the same working day. For more details on this see our stock availability guide.

Delivery Service & Charges

UK Mainland: Next Working Day Delivery Service - Free on all orders over £75 (excl VAT)
A delivery charge of £5.50 will be applied to orders under £75.00 for delivery to a UK Mainland address.

Isle of Wight: Next Working Day Delivery Service - Free on all orders over £100 (excl VAT)
A delivery charge of £10.95 will be applied to orders under £100.00 for delivery to an Isle of Wight address.

Northern Ireland: Up to 3 Working Day Delivery Service - Free on all orders over £100 (excl VAT)
A delivery charge of £10.95 will be applied to orders under £100.00 for delivery to a Northern Ireland address.

Remote Areas

Scottish Highlands and Isle Of Man:  3 - 5 Working Day Delivery Service- Free on all orders over £100 (excl VAT)
A delivery charge of £10.95 will be applied to orders under £100.00 for delivery to a Scottish Highland or Isle Of Man address.

Scilly Isles: 3 - 7 Working Day Delivery Service- Free on all orders over £100 (excl VAT)
A delivery charge of £10.95 will be applied to orders under £100.00 for delivery to the Scilly Isles.

Scottish Offshore Islands: 3 - 7 Working Day Delivery Service- Free on all orders over £200 (excl VAT)
A delivery charge of £24.95 will be applied to orders under £300.00 for delivery to a Scottish Offshore Island address.

Channel Islands: 1 - 3 Working Day Delivery Service- Free on all orders over £300 (excl VAT)
A delivery charge of £34.95 will be applied to orders under £300.00 for delivery to the Channel Islands.

Export

Southern Ireland: 4 - 5 Working Day Delivery Service - £30.00
A delivery charge of £30.00 will be applied to all orders for delivery to a Southern Ireland address.

*If you are part of a group with contracted prices then your free delivery thresholds and charges may differ from those listed above, please see Your Downloadable Documents for more details.

Additional Delivery Charges

Some direct send products may be liable to additional delivery charges, these will be clearly stated in the products description where there will be a link to a full breakdown of any additional charges which may apply.

Delivery Terms

Any time or date stated for delivery is an estimate only, Brosch make every effort to dispatch goods on time and for our courier to deliver within the agreed service timescales, however we do not accept liability for failure to deliver within the stated time. All damages and/or shortages must be notified to Brosch Direct within 5 working days from receipt of order, Brosch do not accept liability for damages or shortages notified after this time. Deliveries are made Monday – Friday (Excluding Bank Holidays) between the hours of 8am and 6pm, please note that we are unable to specify a delivery time. A signature will be required upon receipt of the goods, if no one is available then a card will be left for you to re-arrange delivery with the courier.

Upon taking delivery of the order please ensure that the order is checked for damages and shortages before signing for the consignment, all damages or shortages must be notified to the courier and noted on the delivery note before signing. With parcel deliveries please check that you sign for the number of parcels that have been delivered. Upon signing for the consignment the risk of damages and shortages passes to you the customer.

Couriers are contracted to deliver to your reception point.

If your order has not arrived within 3 working days of your expected delivery date it is recommended that you notify us so that we can investigate. Missing orders must be notified to Brosch within 10 working days from the date of invoice, Brosch do not accept liability for missing orders notified after this time.


BSI Quality Management

Brosch Direct | South Fen Road | Bourne | Lincolnshire | PE10 0DN | Tel: 01733 230 230 | Fax: 01733 230 333 | sales@broschdirect.com
This web page is Copyright © 2017 Brosch Direct Ltd and is protected under UK and international law. All rights reserved.