Returns Policy

Customers are required to notify Brosch Direct of their intention to return faulty, incorrect or unwanted goods for refund, credit or replacement within 10 working days from date of delivery. Claims against equipment carrying a warranty can be made up until the warranty expires.

For returns of faulty, incorrect and unwanted goods the following conditions must be met:

  • All returns must be arranged and authorized by Brosch Direct, goods returned without Brosch Directs authorization will not be processed.
  • ‘Direct Send’ products are excluded from the Brosch Direct returns policy, please see the returns policy for Direct Sends.
  • Collection of goods will be organised by Brosch Direct through an authorized courier. We are able to specify a collection day but not a time, it is the customers responsibility to ensure that someone is present at the collection address when the courier arrives, failure to do so may result in an additional collection charge. Brosch Direct does not accept liability for goods damaged in transit if it is deemed that they have not been packaged sufficiently or securely. It is the customers responsibility to ensure that returns are packaged adequately to prevent damage occurring.
  • Customers are able to return goods through their own courier at their own expense however Brosch Direct accepts no responsibility for damages or loss.
  • Refunds and credit will only be issued once the goods have been returned to us and have been checked to ensure the conditions have been met. Refunds and credits can take up to 10 working days to be applied from the date of the goods being collected.

For returns of faulty goods the following terms apply:

  • On receipt of the returned faulty goods we will test the product/s to identify the fault which has been notified. If following the testing process the product is found to be without defect, we will return the goods to you. You will be liable for a re-delivery charge and a collection charge if the original collection of the goods was organised through our authorized courier.
  • Goods found to be faulty will be refunded or credited.

For returns of incorrect goods the following terms apply:

  • Goods must be returned in their original condition and packaging, customers will be liable for the cost of the goods if they are not returned in this condition.

For returns of unwanted goods the following terms apply:

  • A minimum collection and handling charge of £9.95 will be applied, we reserve the right to also charge a reasonable restocking charge.
  • Clearance lines, single use products and workwear garments that have been personalised with embroidery or heat-seal are non-returnable.
  • Products bought in as specials upon request are non-returnable.
  • Goods must be returned in their original condition and packaging, customers will be liable for the cost of the goods if they are not returned in this condition.

Direct Sends Returns Policy

Direct sends are exempt from our standard returns policy. Unwanted / damaged items must be notified to Brosch direct within 10 working days from receipt of goods. Unwanted goods will be liable to a collection charge and a 25% restocking charge.

Special Order Returns Policy

Special Order items are exempt from our standard returns policy. Unwanted / damaged items must be notified to Brosch direct within 10 working days from receipt of goods. Unwanted goods will be liable to a collection charge and a 25% restocking charge.

It is the customer’s responsibility to ensure that they have read through the full returns policy before committing to purchase. By purchasing the product the customer is confirming that they have read and agreed to the returns policy applicable to that product.



Brosch Direct South Fen Road Bourne, Lincolnshire PE10 0DN Tel: 01733 230 230 Fax: 01733 230 333
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